NICABM - Practical Skills for Working with an Angry Client
WEBRip | English | MP4 + MP3 + PDF Guides | 640 x 480 | AVC ~2000 kbps | 29.970 fps
AAC | 105 Kbps | 48.0 KHz | 2 channels | 03:13:11 | 3 GB
Genre: eLearning Video / Healthcare, Rehabilitation, Self Improvement
Anger is a normal (and often necessary) emotion. But when tempers flare and rage ensues, our clients' relationships suffer, their stress levels skyrocket, and reactivity simply takes over. So how can people shift out of anger once the fuse is lit? In the video below, Marsha Linehan, PhD will share a practical skill to help clients defuse anger before it escalates beyond control.